OnLuck Casino Customer Support in the UK
The On Luck Casino online support team is available to assist with all account-related questions, payment issues, game enquiries, and technical problems. UK players can contact us using the options below.
Contact Methods
Contact Phone
Call +44 103 133 2233 for immediate assistance. This line is open 24 hours a day, 7 days a week. Please have your account username or player ID ready. For your security, we will verify your identity before helping you.
Email Support
Send your enquiries to [email protected]. We are ready to respond to all messages within 12 hours. Be sure to include your username and a clear description of the issue. Do not include passwords or full payment card details.
Website Feedback Form
Use the contact form available on our website. Complete all required fields and choose the appropriate category for your request. You can upload screenshots (up to 5MB). A confirmation message will appear after submission.
Live Chat
Click the chat icon available on all pages of the site. Live chat is available 24/7. The average connection time is under 60 seconds. Our team can help with account access, payments, bonuses, technical issues, and general questions.
Common Support Topics
- Account verification and required documents
- Deposits and withdrawals
- Bonus terms, wagering requirements, and free spins
- Game rules and payout questions
- Responsible gambling limits and tools
- Technical errors or bugs
- Account restrictions and access problems
Security Reminders
Our support agents will never ask you for:
- Your password
- Full card numbers
- Online banking credentials
- PIN codes
If you are asked for any of this information, please contact us immediately.
Response Times
Phone: Immediate connection, 24/7
Live Chat: Under 60 seconds
Email: Within 12 hours
Feedback Form: Within 24 hours
Contact Information
Registered Office:
65 Sandy Ln, Prestwich, Manchester M25 9PS, United Kingdom
General Support:
Phone: +44 103 133 2233
Email: [email protected]
Responsible Gambling:
Phone: +44 103 133 2234
Email: [email protected]
Client Support Team working hours:
General Support: 24/7 Responsible Gambling Team: Monday to Friday, 9:00 AM – 9:00 PM GMT
